Polycom soundstation2 and Nortel Meridien option 11c

Apparently when Nortel Meridien 11c PBX is hooked with one of the new DLC cards i.e, 16 port or 48 port,the soundstation2
seems to hang up when initializing, there are couple of solutions to this issue;

(1)Download the latest firmware, this step is mandatory, the old firmware has some issues with latest DLC Crads and sound station2 integration.

(2)As per Polycom's recommendations use M2616 Configuration for soundstation2.

(3)Polycom's documentation:
"SoundStation2 Direct Connect is compatible with any digital voice port on NORTEL® Meridian®, Meridian 1 (option 11 to 81), SL-1, or SL-100 PBX with the exception of those supporting MBS (CENTREX®) phone sets. In addition to the basic product functions, it supports two special functions - Conference and Transfer - in the same manner as the default M2616 Model 20, using key number position 3 for Conference and key number position 6 for Transfer. Contact your PBX Administrator to confirm that the Conference and Transfer functions at the port are assigned to these key number positions."

(4)A forum stated the same issue, one of the guy responded'
"I have been in touch with Polycom support (an on-line support system, no TELEPHONE support - how ironic). They have stated that "The SoundStation2 Nortel will emulate a M2009 set if there is no digital telephone set attached to the interface."

(5)You can try this,
"Carl, do you have a 2616 to test with? Start with the basics. See if the port will work with a 2616, if you have one. If you don't have a 2616, plug in a 3903 or 3904 and you should still be able to get dial-tone."

I read on another forum, that there are dip switches you need to set, in order for the unit to work correctly (Not specific to your issue, but I would set them ahead of time).

The separate box where all the cables and power goes turn it upside down, by the Polycom logo on the serial number sticker there will be a tiny square overlay sticker, peel it back and it will reveal 3 jumper switches, from memory turn number 3 off
1 = on
2 = on
3 = off

you can try this if you want to,

Configure your TN 6-12 as a TYPE 3904 (instead of 2616 as they suggest in the user guide), then use the supplied connectors and an M3904 set. Reason I would try this is that as per above printed info, they want you to use an appropriate Nortel phone in line with the unit. Since you don't have a 2616 phone, may be you can get away with M3904. That way the PBX will at least have the correct phone type matched to the TN, and I doubt that the Soundstation will know the difference, as long as your conf / trn keys are as per user guide.

Second thing to try is to configure your TN 6-12 as an TYPE 2009 (this is before my time, so not sure that you can just enter this type), then connect the sound station directly to the voice point, meaning you are then using their suggested method.

References, credit to original authors

Ploycom KB

http://www.polycom.com/support/voice/soundstation/soundstation2.html

PBX-Info

http://www.pbxinfo.com/forums/showthread.php?t=35075

Nortel KB

http://support.nortel.com/go/main.jsp?cscat=DOCUMENTATION&poid=8310&catOID=-9602&viewOptSelect=&viewOpt1=&viewOpt2=DEFAULT&searchText=&searchType=fulltext&x=43&y=3